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Frequently Asked Questions
- Is shopping on the Internet safe?
- What does the Which? logo mean?
- What is your Privacy Policy?
- What is your Exchange and Refund Policy?
- Do you ship outside of the UK?
- Do you charge VAT on sales outside the EU?
- How do I use your website to make a purchase?
- Do you have a printed catalogue you can send me?
- Prices are shown in UK pounds, how can I see what the cost will be in my own currency?
- What are your shipping charges?
- How can I pay?
- How do I know my credit card details are secure?
- When do you charge my credit card?
- How quickly will I get my order?
- How do I find out what's happening to my order?
- I like what was sent, but it's the wrong size - how do I exchange it?
- I dont like what was sent - how do I get a refund?
- I can't find the style/size I want, can you help?
- How do I contact your company?
Is shopping on the Internet safe?
Yes, just use some common sense and it is as safe or safer than any other place you use your credit card. Make sure you can easily find an address and telephone number, and preferably some background information on the company, on the website. Check to see if the site has any respected third party endorsement, such as membership of a consumer protection programme (see next question). Always ensure that your personal and credit card information is collected on a secure server - you will see a small padlock (IE) or key (Netscape) on your browser denoting that the connection is secure.
Back to TopWhat does the Which? logo mean?
Double-D.com is a member of the Which? Webtrader Code of Practice. Which? is the largest consumer protection organisation in the UK and has set up the Code of Practice to ensure that companies trading on the Internet meet high ethical and customer service standards. We meet all of the Code's requirements in full. Click the Which? logo to find out more about the scheme.
Back to TopWhat is your Privacy Policy?
We will never rent or sell your details to any third party. For a full explanation of our policy click here.
Back to TopWhat is your Exchange and Refund Policy?
We are happy to exchange or refund any item provided it is returned within 14 days in a resaleable condition and with all tags and stickers intact. Please read our full policy by clicking here.
Back to TopDo you ship outside of the UK?
Yes. We ship worldwide.
Back to TopDo you charge VAT on sales outside the EU?
No. All sales to countries outside of the European Union will not be charged VAT.
Back to TopHow do I use your website to make a purchase?
We hope that the process is easy to understand. Choose your lingerie, select the size and colour you need, then click the button to add it to your basket. You can then check out or continue shopping. When you decide to check out just follow the instructions and fill in the necessary information. For more detailed help click here.
Back to TopDo you have a printed catalogue you can send me?
No. We are an Internet-based company and we use the savings we make in not having a print catalogue to make our donations to Breast Cancer Research.
Back to TopPrices are shown in UK pounds, how can I see what the cost will be in my own currency?
Where ever you see a price you will also see the export (VAT free) price, and below this is a link to a currency converter. Clicking the link will bring up a small window with the export price already included (if you are within the EU you will need to change this to the full VAT inclusive price). Select the currency you want the amount converted to and click the button.
Back to TopWhat Are your shipping charges?
We charge the following for shipping:
Back to Top
Region Shipping Charge UK £1.95 (ex VAT) Rest of EU £2.50 (ex VAT) North America £4.95 Rest of World £5.95 How can I pay?
We accept the following credit cards: Visa, Mastercard, Switch, Solo, American Express. You can give these details online (choose 'Credit Card Online'), or you can contact us separately and give us the details (choose 'Credit Card Offline'). You can also pay by cheque, Postal Order or cash. All cash must be UK pounds. All cheques must be made out in UK pounds and drawn on a UK bank.
Back to TopHow do I know my credit card details are secure?
All your details are collected on a Thawte encrypted secure server. You will see a small padlock (IE) or key (Netscape) in your browser denoting that the connection is secure. For more details see our Seucity Policy and our Privacy Policy.
Back to TopWhen do you charge my credit card?
Your credit card will only be charged when your goods are sent out. If we part ship your order only the items sent will be charged.
Back to TopHow quickly will I get my order?
That depends on 3 things: 1. Whether your items are in stock; 2. Where you live in the world; 3. Which brand you ordered. If your items are in stock you can expect to receive them within 2 working days in the UK, 4 days for Europe, 7-10 days for the North America and 14-21 days for the rest of the world. If your items are out of stock the delay is usually about 14 days (plus delivery time). However, several of our suppliers, notably Triumph and Ulla Dessous, can take up to 28 days to come back into stock.
Back to TopHow do I find out what's happening to my order?
Within 2 working days of placing your order you will get an email telling you that either your items have been dispatched or that there is a delay whilst we wait for the items to come back into stock. If the delay to your order is longer than 14 days we will send you another email letting you know. If we are unable to supply your order within 28 days we will contact you again with your options. If you have not received any emails from us, or your order is particularly urgent, you can contact us using this form.
Back to TopI like what was sent, but it's the wrong size - how do I exchange it?
Every package we send includes a returns form and instructions for exchanging goods. Please make sure you get a proof of posting from your Post Office. For more information click here.
Back to TopI dont like what was sent - how do I get a refund?
We will, at our discretion, refund the full value of the goods (not shipping) provided they are returned within 14 days in resaleable condition with all tags and stickers in place. Use the returns form included with your items and make sure you get a proof of posting from your Post Office. For more information click here.
Back to TopI can't find the style/size I want, can you help?
If you know the details of the style you want and it is from a Brand we stock we should be able to get it for you. But remember, a lot of lingerie is classed as fashion, so some colours and styles have a very short lifespan. If you are looking for a particular size please let us know and we will try our best to help. Several of our suppliers have a slightly wider ranger of sizes than we show so you may be in luck. For help email customer services.
Back to TopHow do I contact your company?
You can email, telephone or write. For full details of all these contact methods click here.
Back to Top
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