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: Customer Care : Exchange & Refund Policy
Our Exchange and Refund Policy
We know how difficult it can sometimes be to find exactly the right size bra, particularly if you are buying a brand you have never tried before. So we will happily exchange any purchase for a different size or style.
For information about returning goods to us, or to print out a new returns form, please click here.
Please ensure you try on your purchase BEFORE removing any tags or stickers. We will only exchange items returned to us within 14 days, in a resaleable condition with all tags, stickers, etc still in place.
If you do choose to exchange for a different style we will need payment sent with the item(s) you return if the new style is more expensive. We will automatically issue an immediate refund for the difference if the new style you choose is less than your original purchase.
We will be happy to refund your money if you prefer, provided the item is returned within 14 days, in a resaleable condition with all tags, stickers, etc still in place. We will refund 100% of the retail price you paid, but shipping costs are not included in any refunds.
Please Note: Return postage to us is at your own expense. We cannot accept liability for any items returned to us until we receive them. You will need to obtain a proof of posting from your Post Office or other carrier to be able to claim for any items lost in transit.
Overseas Customers: please do not put the full commercial value of returned goods on any form you are required to complete. For maximum speed and efficiency simply put a nominal US$1 value and state that you are returning the goods to sender. If you do not do this we may be asked to pay import and VAT charges by UK Customs, in which case we will refuse and your goods will be returned.
I'm afraid we have to exclude briefs and bodies from our exchange and refund policy for reasons of hygiene. However, we will exchange or refund these items if they are faulty, or if the packaging is unopened.
Your statutory rights are unaffected.
on Your Lingerie
PERMANENTLY!
Details...
Featured Product
New in Stock!
Underwired Bra
by Simply Me
Everyday comfort
Sizes 34-46, C-JJ
£17.50
Brief and Thong available.
Featured Supplier
Charnos Bioform
now Half Price
Limited Stock so
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